Trading conditions

Information about the company

WWW.SNEDKERVAERKTOJ.DK is the official online shop for Carpentry Tools IVS. The company is subject to Danish legislation and is registered in Denmark:

 

Carpentry tool ApS

Esromgade 15, entrance 4 p.m.
2200 Copenhagen N

CVR: 3932 9360

Tel: +45 5337 4136
Mail: soren@snedkervaerktoj.dk

 

Age

If the customer is under the age of 18, permission must be obtained from a parent or other person of authority.

 

Payment

WWW.SNEDKERVAERKTOJ.DK accepts Dankort, VISA / Dankort, VISA Electron, MasterCard, JCB and American Express. If the payment is by debit card or credit card, the customer must enter all the necessary information on the card and it is a transaction with 3D Secure, the security code. The amount is only deducted when the item is dispatched. All information has been securely sent to  WWW.SNEDKERVAERKTOJ.DK, using SSL (Secure Socket Layer) via an encrypted connection. This prevents unknown and unauthorized sources from accessing customer information.  WWW.SNEDKERVAERKTOJ.DK does not store customer credit card information after the transaction is complete. All prices include Danish VAT. The prices are without shipping or other services, WWW.SNEDKERVAERKTOJ.DK can offer.  WWW.SNEDKERVAERKTOJ.DK reserves the right to change prices at any time. On  WWW.SNEDKERVAERKTOJ.DK the prices are shown in the following currencies: Danish kroner (DKK)

 

Shipping & freight

WWW.SNEDKERVAERKTOJ.DK sends parcels in Denmark with GLS and PostNord (45-70 DKK), and FedEx to all international destinations. Exceptions cannot be made. All shipments are insured and Track & Trace information is emailed to the customer when shipping from  WWW.SNEDKERVAERKTOJ.DK.Shipping times for regular service in Europe are 1-3 business days, and scheduled service outside Europe 3-5 days.  WWW.SNEDKERVAERKTOJ.DK Shipping costs vary from country to country. The prices are shown on  WWW.SNEDKERVAERKTOJ.DK and is added to the order when a customer places an order. Customer service is at the customer's disposal to answer any questions regarding shipping costs at  WWW.SNEDKERVAERKTOJ.DK and +45 53374136.

 

Right of withdrawal 

As a consumer, you have a 15-day right of withdrawal when you shop with us. 

The cancellation period expires 15 days after the day you received your item. If you have ordered several different items in one order, but they are delivered individually, the deadline runs from the day you receive the last item.

The deadline means that you have 15 days from receipt to notify us that you want to cancel your purchase.

 

You can send an email to henrik@snedkervaerktoj.dk or use the standard cancellation form - you can download it her

 

You cannot cancel the purchase by refusing to receive the item without notifying us at the same time.

 

Cancellation of part of the purchase

If you have purchased several items from us, you have the option of returning one or more items, even if they were purchased in one order. Please note that you will not get the shipping costs back if you regret part of your purchase.

 

Return

Once you have notified us that you want to cancel your purchase, you have 14 days to return the item to us. You must pay for the package to be returned yourself, and you are responsible if damage occurs during transport.

 

The condition of the item when you send it back

If the item has lost value and this is because you have used it in a way other than what was necessary to determine the nature, characteristics and way of functioning of the item, you can only get a part of the purchase amount back. The amount you can get back depends on the commercial value of the item, and in some cases it may mean you can only get back the shipping costs.

 

We recommend that you send the item back in the original packaging.

 

If the original packaging is missing, this may lead to a decrease in the value of the item.

 

Refund of the purchase amount

If you regret your purchase, you will get your money back. If the item is impaired, we deduct the amount you are liable for.

 

We will refund all payments received from you, including delivery costs (however, this does not apply to extra delivery costs in cases where you have chosen a different form of delivery than the cheapest form of standard delivery that we offer), no later than 14 days from the day on which we has received your message that you want to cancel the agreement.

 

We return the money with the same means of payment that you used for the purchase, unless we have agreed otherwise.

 

We can withhold payment until we have received the item, unless you send us documentation that you have returned it.

 

Right of complaint B2B

You have 3 months' right to complain when you act as a trader. This means that you can claim errors and omissions from the time of delivery.   

We reserve the right to repair the product if we believe the complaint is justified and we can remedy faults and defects in the product in this way.

 

Right of withdrawal in business purchases

No right of withdrawal is granted in B2B relations

 

The item is sent to:

Carpentry tool ApS

Esromgade 15, entrance 4 p.m.
2200 Copenhagen N
Tel: +45 5337 4136
Mail: soren@snedkervaerktoj.dk

We only receive packages that are sent directly to the address.

 

Right of complaint

When you shop with us as a consumer, the rules of the Purchase Act apply to the purchase of goods.
This means that you have the right to complain for 24 months.

If your complaint is justified, this means that you can either get the item repaired, exchanged, the money back or a reduction in the price, depending on the specific situation.

You must advertise within a "reasonable time" after you have discovered the error. If you make a complaint within two months after the fault is discovered, the complaint will always be timely.

 
If the complaint is justified, we will refund your (reasonable) shipping costs. The item must always be sent back in proper packaging. Also remember to get a receipt for shipping so we can reimburse you for shipping costs.  

 

The item is sent to:

Carpentry tool ApS

Esromgade 15, entrance 4 p.m.
2200 Copenhagen N
Tel: +45 5337 4136
Mail: soren@snedkervaerktoj.dk

We only receive packages that are sent directly to the address.

When returning the item, please include a detailed description of the problem. 

 

Personal data policy 

We need the following information when you shop with us:

 

Name, address, phone no. and email address.

 

We register and pass on the personal data that is necessary to be able to deliver the goods to you. The personal information is registered with Snedkerutiljet Ivs and stored for five years, after which the information is deleted. We also collaborate with a number of other companies that store and process data. The companies only process information on our behalf and may not use it for their own purposes. 


We only work with data processors in the EU or in countries that can provide your information with sufficient protection. 

 

The data controller is Snedkerutiljet ApS
You have the right to be informed about which information we process about you. If you believe that the information is inaccurate, you have the right to have it corrected. In some cases, we are obliged to delete your personal data if you ask for it. It can, for example, be if your data is no longer necessary in relation to the purpose for which we were to use it. You can also contact us if you believe that your personal data is being processed in violation of the law. You can write to us at:  soren@snedkervaerktoj.dk

 

Cookies

WWW.SNEDKERVAERKTOJ.DK collects information about customer behavior on the website with the use of cookies. A cookie is a small text file, placed on the customer's computer's hard drive, that tracks the customer's behavior. Cookies are used to personalize the customer's online experience WWW.SNEDKERVAERKTOJ.DK. Cookies are reliable files that can execute program code, cannot transmit viruses and cannot be used to collect information about the customer's use of external websites on the Internet.  WWW.SNEDKERVAERKTOJ.DK does not use cookies to collect or store personal information. The customer can choose not to accept cookies. Most internet browsers allow you to delete or block cookies and ask for the customer's consent before a cookie is stored. Handling of cookies in the web browser settings. Note that if the customer does not want to use cookies when visiting  WWW.SNEDKERVAERKTOJ.DK, it can have an impact on the buying experience. WWW.SNEDKERVAERKTOJ.DK uses cookies to keep the customer's shopping cart updated and cookies are also required to perform a checkout.

 

WWW.SNEDKERVAERKTOJ.DK uses the following cookies

WWW.SNEDKERVAERKTOJ.DK uses cookies for the following general purposes: user functionality, statistics, sales and advertising. The functional cookies are used to ensure that WWW.SNEDKERVAERKTOJ.DK works as intended, which among other things makes it possible for customers to be able to add items to the cart, complete a purchase, etc. No personal information is stored and cookies are deleted automatically when the browser is closed. We use services from Google (Google Analytics) to collect web statistics. Cookies from these providers offer the possibility to see which pages are visited, traffic referrals etc. This information is used to measure and improve the customer experience as well as analyze sales and advertising campaigns.

 

Access to complaints

If you as a consumer want to complain about your purchase, you must contact soren@snedkervaerktoj.dk

If we are unable to find a solution,
You can send a complaint to:

Center for Complaint Resolution
House of Names
Customs booth 2
8800 Viborg
www.forbrug.dk

 

If you live in an EU country other than Denmark, you can complain to the EU Commission's online complaints portal here - http://ec.europa.eu/odr  

 

The trading conditions were last updated on 08-10-2019